Returns & Exchanges

Can I return or exchange my order?

All sales are final unless the product is defective, damaged upon receipt, or supplied incorrectly.

Because packaging products are sold in bundles, packs, or case quantities, we do not accept returns or exchanges for change of mind, wrong size selection, over-ordering, or products no longer needed.

Please check product sizes, quantities, materials, and pickup or delivery details carefully before placing your order.

When are returns or exchanges accepted?

Returns or exchanges are only accepted if the product is defective or damaged upon receipt, or if the incorrect item was supplied.

The issue must be reported within 48 hours of pickup or delivery.

Please include your order information and clear photos when contacting us.

What if I ordered the wrong size?

Please contact us as soon as possible, but returns or exchanges may not be available if the correct product was supplied.

We strongly recommend checking product dimensions and bundle quantities before ordering.

If you are unsure which size to order, please contact us before placing your order. We can help you choose a suitable option.

What if I received the wrong item?

Please contact us within 48 hours of pickup or delivery.

• Your order number
• A description of the issue
• Photos of the item received
• Photos of the label or packaging, if available

What if my order is damaged?

Please contact us within 48 hours of pickup or delivery.

Include your order details and photos of the damaged item.

Approved returns, exchanges, or refunds will depend on inspection and approval.

How are approved refunds processed?

Approved refunds will be processed to the original method of payment after the returned item has been inspected and approved.

Packaging Shop reserves the right to deny any return or exchange request that does not meet the conditions outlined in this policy.

Need help before ordering?

If you are not sure which packaging product is right for you, please contact us before placing your order.

We can help with box sizing, bundle quantities, stretch wrap, packing tape, packaging supplies, larger business orders, and pickup or delivery details.